• 1. Scope - This Refund Policy applies to all purchases made through our website digitalyuga.com (the "Website").
• 2. Eligibility for Refund
  • 2.1. We may offer refunds for products or services purchased through our Website under the following conditions:
    • a. The refund request is made within 24 hours of the original purchase date.
    • b. The product or service is unused, unopened, and in its original condition.
    • c. The product or service is eligible for a refund according to the terms and conditions outlined in the product description or service agreement.
  • 2.2. Certain products or services may not be eligible for a refund. These include but are not limited to:
    • a. Digital products that have been downloaded or accessed.
    • b. Customized or personalized products or services.
    • c. Services that have already been performed or partially performed.
• 3. Refund Process
  • 3.1. To request a refund, please contact our customer support team at sales@digitalyuga.com and provide the following information:
    • a. Order number
    • b. Reason for the refund request
    • c. Any relevant documentation or evidence supporting your request
  • 3.2. Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.
  • 3.3. If your refund is approved, it will be processed within 7 business days and a credit will automatically be applied to your original method of payment.
• 4. Non-Refundable Items
  • 4.1. We do not offer refunds for the following items:
    • a. Domain registration
    • b. Downloadable digital products
    • c. Services that have been fully or partially performed
• 5. Chargebacks
  • 5.1. If you initiate a chargeback with your credit card issuer or payment provider without first contacting us to resolve the issue, we reserve the right to dispute the chargeback and pursue legal action to recover any outstanding payments.
• 6. Changes to Refund Policy
  • 6.1. We reserve the right to modify or revise this Refund Policy at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of any changes constitutes acceptance of those changes.
• 7. Contact Information
  • 7.1. If you have any questions about this Refund Policy, please contact us at info@digitalyuga.com.

Last updated: 9 March 2024